House of QGHouse of QG

Returns & Exchanges

House of QG · houseofqg.com

Check your size first

Use the size guide and the fit notes on each piece. If you are between sizes or unsure, message us before you order.

Wrong, faulty or damaged items

Contact us within 48 hours of delivery with your order reference and photos. We will exchange, repair or refund the item.

Exchanges and change of mind

Unworn items with the tags still attached may be exchanged within 7 days of delivery, subject to stock. Delivery for an exchange is paid by the buyer unless the item was faulty or wrong.

What we cannot take back

Worn, washed or altered items, underwear and swimwear, accessories marked final sale, and items bought in a Fastest Finger drop or clearance sale unless faulty.

Refunds

Approved refunds go back to the original payment method and can take several business days to reach you.